Adobe Acrobat Reader Dc Installation Failed Windows 10

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Adobe Reader and Acrobat Cleaner Tool

This document contains known issues for Acrobat DC not covered in the Acrobat and Reader documentation. Adobe identified the following issues at the time Acrobat DC was released. Separate help documents or release notes cover issues that arose since the release. If an update fixes an issue, the version number is noted. The property can be used in tandem with REMOVEPREVIOUS when earlier versions of both Acrobat and Reader need to be removed as part of a new Acrobat install. Note: If the installed Reader is lower than DC product install (11.x or earlier), this option works for both setup.exe and.msi installs. However, if Reader DC is installed and should be. Open the Apps Icon, then set defaults by app. You should see your Adobe Acrobat Reader DC. Select open manage. Each file type you will need to select Adobe Acrobat Reader DC as your default reader. Once you have completed these steps, Adobe Reader, will be the default reader on your PC. This thread is locked. Adobe Acrobat DC, part of a Creative Cloud subscription, will not install. I get this message: Installation failed, errors encountered during installation (7) and Payload: Adobe Acrobat DC 15.7.20033.0 Adobe AcrobatSetup.exe15.007.20033 -ERROR: Third party payload installer Adobe AcrobatSetup.exe failed with exit code: 1603 I have.

The Adobe Reader and Acrobat Cleaner Tool removes a standalone installation of Reader or Acrobat, including any preferences and settings that may be preserved during a standard program uninstall.

If you no longer have the installation media of Acrobat DC, Acrobat XI, or Acrobat X, you can download replacement installers from the Licensing Web Site (LWS). If you don’t have access, get recent and legacy versions from the Download Page. Can I downgrade my product or install an older Acrobat version?


While most installs, uninstalls, and updates operations happen without incident, there are cases where a user may not be able to complete such tasks due to some registry or file conflict on the machine. This is particularly problematic when permissions set on plist entries or files prevent the successful installation of new installs and/or updates. The Adobe Reader and Acrobat Cleaner Tool is designed to fix such issues by cleaning up corrupted installations, including removing or fixing corrupted files, removing or changing permissions registry entries, etc. The tool provides options for removing problematic Acrobat items only while leaving Reader untouched and vice versa.

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Adobe Reader DC and Acrobat DC Cleaner Tool

AcroCleaner for DC and later


This download provides the Adobe Reader and Acrobat Cleaner Tool for Windows and Mac.

IMPORTANT:
1. THIS TOOL IS NOT FOR USE WITH ANY CREATIVE SUITE PRODUCTS INCLUDING SUITES THAT CONTAIN ACROBAT. IT CAN ONLY BE USED WITH STANDALONE VERSIONS OF ACROBAT AND ADOBE READER.
2.The Windows version of the tool only supports cleanup of DC products (both Continuous and Classic tracks). If you want to remove any older versions of Acrobat and Reader products then please refer to “AcroCleaner for 10.x and later”.
3. In some scenarios Cleaner tool for Windows might affect some preferences common between Acrobat and Reader. Hence it is advised that if both Acrobat and Reader products are installed on machine then the installed product be repaired after running the cleaner Tool.

Windows

Install Adobe Acrobat Reader For Windows 10

Version4
DateJune 10, 2015

Use the AcroCleaner Version 4 for DC and later on Windows to cleanup failed or partial uninstalls of DC products.

English

  • Download Adobe Reader DC and Acrobat DC Cleaner Tool for Windows version 4.0 (ZIP, 468 KB)
Mac
Version1
DateDec 13, 2017

Use the AcroCleaner Version 1 for 11.x, DC and later on Mac to cleanup failed or partial uninstalls of of 11.x and DC products.

English

Adobe Acrobat Reader Dc Patch

  • Download Adobe Reader DC and Acrobat DC Cleaner Tool for Mac version 1.0 (DMG, 416 KB)

Adobe Reader and Acrobat Cleaner Tool

AcroCleaner for 10.x and later

This download provides the Adobe Reader and Acrobat Cleaner Tool for Windows.

IMPORTANT:
THIS TOOL IS NOT FOR USE WITH ANY CREATIVE SUITE PRODUCTS INCLUDING SUITES THAT CONTAIN ACROBAT. IT CAN ONLY BE USED WITH STANDALONE VERSIONS OF ACROBAT AND ADOBE READER.

VersionPreview 2
DateJune 17, 2013

Use the AcroCleaner Version 2 for 10.x and later to cleanup failed or partial uninstalls of 10.x and 11.x products.

English

Adobe Acrobat Reader Dc Installation Failed Windows 10 64-bit

  • Download Adobe Reader and Acrobat Cleaner Tool for Windows version 2 (ZIP, 651 KB)

AcroCleaner for 9.x

VersionPreview 1
DateJune 17, 2013
Adobe Acrobat Reader Dc Installation Failed Windows 10

Use the AcroCleaner for 9.x to cleanup failed or partial uninstalls of 9.x products.

EnglishFailed
  • Download Adobe Reader and Acrobat Cleaner Tool for Windows version 1 (ZIP, 614 KB)

User Instructions

Follow either the User Interface Workflow or the Command Line Usage instructions below to use the Adobe Reader and Acrobat Cleaner Tool. Once you are done, please send us your comments and let us know about your experience.

Windows

User Interface Workflow

  1. Do not proceed if you installed Acrobat or Reader as part of Creative Suite. This tool can only be used with standalone versions of Acrobat and Reader.
  2. Double click the AdbeArCleaner.exe file.
  3. Verify you want to continue, and choose Next.
  4. Accept the EULA and choose Next.
  5. Choose the standalone product to clean and choose Next.
    • If the product to be cleaned is installed on the machine, tool directly proceeds to cleanup.
    • If the product is not found, then Acrobat/Reader is cleaned from default installation location at ProgramFilesFolderAdobeAcrobat *.* folder. The user is also given an option to select and add any other additional installation.
  6. If more than one product is detected, choose which product to remove and whether or not to remove any files that may be shared between Adobe Reader and Acrobat.
  7. Choose Clean Now. Cleanup begins.
  8. When finished, restart the machine.

Command Line Usage

  1. Do not proceed if you installed Acrobat or Reader as part of Creative Suite. This tool can only be used with standalone versions of Acrobat and Reader.
  2. Open a command prompt.
  3. Run tool with the desired command line parameters as follows:
    ProductIdIdentifies the product:
    0 = Acrobat (Default)
    1 = Reader
    InstallPathSpecifies the product installation path. Default = the product’s default location; e.g. C:Program Files (x86)AdobeReader 10.0. You must use this parameter when using ScanForOthers = 0.
    CleanLevelSpecifies the level of cleanup; i.e. shared components should be cleaned or not:
    0 (Default) = clean only components for the selected product.
    1 = clean components for the selected product as well as shared components.
    ScanForOthersSpecifies whether to search for and delete only the installation directory identified by InstallPath or all directories on the machine:
    0 = Search for and delete only directories found on the path specified by the InstallPath parameter.
    1 (Default) = Search for and delete installation directories system wide. This search includes non-default paths as well as default paths such as C:Program FilesAdobeAcrobat 10.0.
    /?Invokes the tool’s Help; for example: AdbeArCleaner.exe /?
Mac

User Interface Workflow

  1. Double click to mount the AdobeAcroCleanerTool.dmg
  2. Double click the file: AcroCleanerTool.app
  3. Verify you want to continue, and choose Next.
  4. Accept the EULA and choose Next.
  5. Choose the product to remove and click Next.
  6. Applications found installed are listed separately for both Acrobat and Reader. By default, all the listed applications will be selected for clean-up. Following buttons below the lists can be used to customize the list.
    Remove button: Select the application you don’t want to uninstall and click ‘Remove’ button below that particular list.
    Refresh button: You can repopulate the full list again using ‘Refresh’ button below that particular list.
  7. Click on Clean button to remove the listed applications
  8. Press OK to confirm.
  9. Provide admin password in the admin prompt dialog.
  10. Cleanup processing begins.
  11. Press OK once finished dialog is shown.
  12. Press Quit button to quit the CleanerTool app or ViewLog button to view the logs.

Frequently Asked Questions

What products and versions work with the cleaner tool?
The tool supports both Acrobat and Reader versions 11.x , DC, and Classic Tracks – 2015 and 2017.
Does running the tool write to a log?
During execution, a log file is created at:
  • Windows 7: C:Users[USERNAME]AppDataLocalTempRaftLogsAdbeArCleaner.log
  • Windows XP: C:Documents and Settings[USERNAME]Local SettingsTempRaftLogsAdbeArCleaner.log
  • Mac: ~/Library/Logs/Adobe/AcroCleanerTool.log
If the cleaner tool executes the MSI uninstaller as part of the cleanup process, then an additional log file named Msi[RANDOM_NUMBER].tmp.log is created in the above location.
What are the system requirements?
The tool can be used on any system that is supported by product versions 9.x and 10.x.
Mac: The tool can be used from OS X 10.9 and onward.
When should the tool be used?
The tool should be used when the regular uninstall fails for Adobe Acrobat, or when you want to remove Adobe Reader from your system.
How do I uninstall the tool?
To uninstall the tool, just delete it.
How do I provide feedback?
To submit feedback or ask a question, use the Enterprise Forum .

Known Issues

  • If you have both Acrobat and Reader installed, removing the product that is the default PDF viewer can result in the other product failing to become the new default PDF viewer. When this problem occurs, run Repair on the remaining product and reboot the machine to make the remaining product the default PDF handler.
  • For Acrobat Pro Extended 9.x, the tool leaves the Acrobat entry in Add Remove Programs. To manually remove this entry, run an uninstallation from the ARP entry or manually remove the following registry entries:
    • Windows 32 Bit OS: HKLMSOFTWAREMicrosoftWindowsCurrentVersionUninstall<Product-Code>
    • Windows 64 Bit OS: HKLMSOFTWAREWow6432NodeMicrosoftWindowsCurrentVersionUninstall<Product-Code>
    • The product code is language specific. For example, for EFG it would be {AC76BA86-1033-F400-7761-000000000004}
  • The Cleaner Tool removes the Reader 9.x or Acrobat 9.x installation even if the user chooses Cancel at the Files in Use dialog during uninstallation. The File in Use dialog appears when you try to uninstall a product that is already running.

Adobe Reader and Acrobat Cleaner Tool

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